Why Is My Roborock Offline?
Robot vacuum cleaners are convenient, easy to use, and can save a lot of time. But what happens when your robot vacuum cleaner goes offline?
It is supposed to clean your house every day, so you probably want to know why is my roborock offline!
Most robot vacuum cleaners go offline for one of the following reasons:
- WiFi connection has dropped
- Battery is dead
- WiFi is too far away from the router
- Battery has gotten too low
- Battery has overheated
Discover why your robot vacuum cleaner went offline, and learn how to prevent it from going offline in the future.
So, Why Is My Roborock Offline?
A number of reasons can cause your Roomba to go offline—such as low battery, obstruction in the cleaning path, or simply being stuck somewhere it shouldn’t be.
Now, you may have some trouble determining why your Roomba is offline because the app doesn’t provide a lot of information.
However, you can usually get an idea of why it’s offline by checking the little icons next to each scheduled cleaning—if your robot is offline, these icons will be grayed out.
If you tap on the icon, the app will provide a brief description of the icon—for example, for a low-battery icon, it will say that the robot is off because of low battery.
If your Roomba is off but not scheduled to clean at the moment, you’ll see a different set of grayed-out icons—these will let you know why your Roomba isn’t cleaning right now.
For example, if its battery is low or its cleaning bin is full, these icons will let you know.
What Could Be Causing My Roborock to Be Offline?
Wiring Issue—Power or Charging
One possible cause for this issue could be wiring issues—either with the power or the charging wires themselves. If the wires are damaged in any way or have been installed incorrectly, they may not be providing a consistent or adequate charge.
Software Issue—Updating or Resetting
Another possible cause for an offline status on a roborock could be a software issue. This could mean that the robot’s software needs to be updated or there is an issue with the software itself.
It could also mean that the robot needs to be reset—either through a hard reset or a soft reset.
Hardware Issue—Mechanical or Sensors
Yet another possible cause for the robot showing an offline status could be a hardware issue—either with the mechanical parts of the unit or with the sensors.
If the robot is struggling to navigate or is having difficulty picking up debris, there may be a mechanical issue that needs to be addressed.
Is There a Way to Prevent My Roborock From Going Offline?
Regular Software Updates—Latest Bug Fixes
One of the best ways to prevent your robot vacuum from going offline is to regularly update the software. This will ensure that you have the latest bug fixes and performance improvements.
Before running a cleaning cycle, always check for software updates. In addition, make sure you download the latest firmware updates from the manufacturer’s website.
Perform Regular Maintenance—Keep Everything Clean
Regularly performing maintenance on your robot vacuum can significantly reduce the chances of it going offline. This includes emptying the dust bin after each use, cleaning out the filters, and removing hair tangles.
It’s also important to keep the charging area clean. This can prevent debris from building up and possibly causing damage to the charger.
Avoid Obstacles—Adjust the Cleaning Path
Try to avoid placing obstacles in the cleaning path of your robot vacuum. This can help prevent the vacuum from getting stuck or going offline.
It’s best to avoid placing items on the floor that might get sucked up or knocked over by the vacuum.
You can also adjust the cleaning path of your robot vacuum to avoid obstacles. This can be done through the app or through the vacuum’s control panel.
Contact Manufacturer—Diagnostics and Troubleshooting
If your robot vacuum starts to go offline frequently or unexpectedly, it’s best to contact the manufacturer for support.
You can also try performing some basic troubleshooting, such as resetting the vacuum or unplugging it for a few minutes.
However, if these methods don’t work, it’s best to contact the manufacturer for further assistance.
How to Keep Your Roborock Connected to the Internet?
If you have a roborock, you need to make sure that it stays connected to the internet. It is not recommended to have it connected to a single point of failure like a phone or computer—you don’t want your robot to stop cleaning because you’re on a call or out of the house.
Robot vacuums are designed to travel around your home and map out areas that need cleaning and those that don’t—this mapping can’t be done if the vacuum is not connected to the internet.
If the internet is down, the vacuum will just go around in circles and not clean anything. The only way to make sure the vacuum stays connected to the internet is by having a Wifi extender.
Wifi extenders are small devices that boost the signal of your Wifi so that your robot can be connected at all times or by getting a Wifi access point for your home (like a MiFi or router).
The most important thing is to have a stable connection for your robot vacuum. If you change internet providers, make sure your new provider has good coverage in your home and continues to provide good service in the future.
If you decide to change Wifi providers, make sure that your new provider has good coverage in your home and continues to provide good service in the future.
And finally, you can also purchase a signal booster for your robot vacuum—they are devices that boost the signal of your WIfi and send it in all directions to cover your home better.
Can Roborock Work Without the Internet?
Yes, Rorock has built-in 4GB memory that allows it to store programs and maps when you are offline. It will only run the cleaning map that has been previously set when connected to the internet.
However, when you are offline, it can only clean one room—the one you have set—and it cannot re-set the map for another room.
So, to sum up, when you are offline, the Rorock can only clean one room at a time with the program that you have set for that room.
When you are connected to the internet, it can clean multiple rooms with the programmed map and run cleaning programs for each room.
So, before leaving for a trip or going away from home for a while, it is recommended to set the map for each room and clean them all before going offline.
Can Roborock Be Controlled by Two Phones?
Yes, roborock can be controlled by two phones at the same time—as long as they are connected to the same Wi-Fi network.
Roborock can be controlled by two phones simultaneously—as long as they are connected to the same Wi-Fi network.
According to the company, once the robot vac is connected to the Wi-Fi, you can use the Mi Home app to set up your robot vacuum, including naming it and choosing a cleaning mode.
The app also gives you access to all of Roborock’s settings so you can set cleaning schedules, set up smart locations, customize your robot vacuum’s behavior and monitor its cleaning performance. You can even adjust your vacuum’s suction power and mop intensity based on your cleaning needs, ensuring every cleaning session is optimized for your home. Additionally, the app provides detailed maintenance tips, including guidance on essential tasks like the Roborock sensor cleaning steps, so your device continues to perform at its best. With these features, keeping your home spotless has never been more convenient or efficient.
Spend some time going through the app to familiarize yourself with its features. Also, make sure to read through the user manual to get a deeper understanding of how your robot vacuum works.
Once you have everything set up and are ready to start using your new robot vacuum, simply press a button on your phone to start it moving around your home. When it has finished its cleaning mission, it will return to its home base and charge itself.
Conclusion
Your robot vacuum cleaner going offline is frustrating, but hopefully, you learned why it happens and some ways to prevent it. If your vacuum cleaner still goes offline, you may need to reset the WiFi connection or remove the battery and reinsert it.
Have you ever experienced your robot vacuum cleaner going offline? Leave a comment below to let us know.
