Shark IQ AV Series Error Codes: Meaning, Problem, and Fixes! [All AV Models]
Sometimes the Shark IQ’s dearest model from AV series acts weird and shows some symptoms of trouble through the fault codes.
If the robot vacuum has a problem accessing through connection, it’ll show a flashing of the exclamatory sign ‘!’ and a Wi-Fi indicator lamp.
However, the internal and external parts need attention, the Clean, Dock, Battery Icon, and ‘!’ buttons change color.
Let me show you the Shark IQ AV series all model’s error codes and their fixes so that you can easily come to a solution!
The Shark IQ AV1002AE Error Codes and Their Fixes Are Given Below!
As the AV1002AE doesn’t have an LCD display to show digits or a sound system to beep, you’ll see the weird flashing of the indicator lamps to indicate issues on the device. Let’s get familiar with all the error codes.
Fault Codes of Wi-Fi
It’s usual to struggle to connect to Wi-Fi when trying via the app or face rare issues on the AV1002AE. Here’s the troubleshooting.
| Error Code | Problem | Cause |
| ! (red) + Wi-Fi indicator light flashes in red | Incorrect password | Changed password. Typing error |
Solution:
Turn on Wi-Fi on your phone and connect the phone to the vacuum via the Shark app.
| Error Code | Problem | Cause |
| ! (red) flashing + Wi-Fi indicator flashing in red | Can’t access the SSID. | Connection issue. |
Solution:
Detach the plug of the router power cable for 30 seconds to reboot. Then, plug it in and connect the phone to the vacuum.
| Error Code | Problem | Cause |
| ! + flashing of Wi-Fi red indicator (one after another) | Incorrect username or password in Shark account. | Changed user name or password. |
Solution:
Open the Shark app> Type the correct email address and password> then connect the vacuum. Go to the Shark.com website and change the password and then try again.
| Error Code | Problem | Cause |
| ! + red indicator Wi-Fi at the same time | Can’t connect to Wi-Fi. | Out of range. |
Solution:
Turn the vacuum in the ‘ON’ position and long press the Power button for 10 seconds. Bring the phone close to the vacuum cleaner.
If still the error codes showing in the Shart IQ display, then check the given directions:
- Be sure you have downloaded the correct app.
- The Wi-Fi network needs to be a 2.4 GHz brand. It won’t support the 5 GHz network.
- Avoid using VPN or a proxy server to connect the app as this won’t work.
- Check if the Wi-Fi isolation in the router is turned off. If not, shut it off.
Fault Codes of Internal and External Parts
Just like connection errors, the external and internal parts of the AV1002AE can show signs of errors. To understand the matter, look at the given chart:
| Error Digit | Error Code | Cause |
| 2 | ! (Red) + Dock (Red) flashing | Trapped side brushes. |
How to Fix:
Step 1: Wipe out side brushes. Locate the side brushes and clean them using a dry rag. Grab a toothbrush to clean the side brushes (left and right sides).
Step 2: Retain side brushes shape. Lift the brush tip to peg it out. Do it on both sides. Get boiled water in a pot. Place 2 side brushes in the boiled water (not the tip side).
Wait for 5 – 10 seconds to retain the shape. Put these out of the water and air dry them. Insert them back into their places.
Step 3: Replace the side brushes. Turn off the device and rotate it. Remove the side brushes by holding the tip to peg them. Clean the surface. Insert the new one on both sides. Check if side brushes work or not.
| Error Digit | Error Code | Cause |
| 2 | ! (Red) + Dock (Red) + Clean (Red) flashing | One drive wheel is trapped. |
How To Fix:
Clean debris from the dirty drive wheel: Shut the device and rotate it. Use a screwdriver to pry off the drive wheel. Take a brush to clean the surface. Wipe out the drive wheel and axle. Put on the drive wheel in the right spot.
| Error Digit | Error Code | Cause |
| 2 | ! (Red) + Clean (Blue) flashing | Something blocking brush roll. |
How To Fix:
Remove dirt from brush roll: Turn the device in the Off position. Flip the device and locate the brush roll. Push the tap to open the cover. Lift the cover. Take out the brush roll. Grab a brush to wipe out dirt. Reinstall the brush roll after cleaning. Put everything back in its place.
| Error Digit | Error Code | Cause |
| 2 | ! (Red) + Clean (Red) flashing one after another | Encoder issue of wheel motor |
How To Fix:
Contact the Shark service center to fix the issue.
| Error Digit | Error Code | Cause |
| 3 | ! (Red) + Clean (Red) flashing | The suction motor fails to operate. |
How To Fix:
Step 1: Empty The Dust BinLocate the dust bin and pull it out through the retainer. Put it on top of the bin and press the empty button to clean the debris. Insert the dust bin into the vacuum.
Step 2: Wipe out pre-motor filters. Take a brush to clean the anti-tangle comb on the rear side of the dustbin. Put out the robot filter by sliding it. Gently tap the robot filter to clean it out. Reinstall the robot filter in its place.
Take out the cover on the side of the base by pressing both slots at the same time. Pull it out. Hold the handle to lift the foam filter out and detach the felt filter.
Use a brush to wipe it out using water and liquid soap. Wash and air them dry. Put them back in place.
Step 3: Clean The Post-motor FilterLocate the filter door and press the button on the top side. Tilt the door and lift it out. Detach the post-motor filter from the base. Clean it using a dry brush. Reinstall it in its place.
| Error Digit | Error Code | Cause |
| 6 | Dock flashing (Red) | Trapped front bumper. |
How To Fix:
Wipe Dust around The Front Bumper: Take a small brush to clean the hairs on the front bumpers. Grab a dry and clean rag to remove dirt from the front bumper. Check if the bumper is moving freely or not.
| Error Digit | Error Code | Cause |
| 7 | Clean (Red) + Dock (Blue) flashing | Cliff sensor error. |
How To Fix:
Step 1: Clean the sensors. Turn the vacuum off. Rub the sensors (bottom of base and vacuum) using a dry cloth.
Step 2: Place the device. In New SpotLift the vacuum and place it in a new location. Turn the vacuum on. Test it to confirm the success.
| Error Digit | Error Code | Cause |
| 9 | Clean (Red) + Dock (Red) flashing | Incorrect placement of dust bin. |
How To Fix:
Detach the dust bin and again insert it in the right way. Be sure it clicks to ensure proper installation.
| Error Digit | Error Code | Cause |
| 10 | Clean (Red) flashing | Stuck on an obstacle. |
How To Fix:
Shift the vacuum to a new location.
| Error Digit | Error Code | Cause |
| 14 | Clean (Blue) + Dock (Red) solid | The issue with Bot Boundary. |
How To Fix:
Keep the vacuum on a flat surface away from the magnetic boundary strip. Then, try cleaning again.
| Error Digit | Error Code | Cause |
| 16 | Clean (Red) + Dock (Blue) one after another | The vacuum is stuck. |
How To Fix:
Shift the device to a new spot and keep the front bumper clean to ensure it’s moving fine. Then, try working with it.
| Error Digit | Error Code | Cause |
| 21 | ! (Red) + Clean (Red) + Dock (Blue) flashing | Encounter an issue on the device when booting. |
How To Fix:
Reboot the vacuum: Press and hold the power button for 10 seconds. Then, turn it on to reboot the system. Check whether the vacuum works or not.
| Error Digit | Error Code | Cause |
| 23 | Clean (Blue) + Dock (Red) flashing | Incorrect placement of base. |
How To Fix:
Adjust the base to the wall and check if the vacuum automatically goes to the base.
| Error Digit | Error Code | Cause |
| 24 | Icon of Battery (Red) flashing | Low battery power. |
How To Fix:
Place the vacuum close to the base to charge it for 5 hours. Check the base indicator light (Blue) to confirm it’s charging properly.
| Error Digit | Error Code | Cause |
| 24 | ! (Red) + Dock (Blue) flashing | The vacuum is facing an error in charging. |
How To Fix:
Use a good power cord for the charging base to recharge properly.
| Error Digit | Error Code | Cause |
| 26 | ! (Red) + Dock (Red) solid | The dust container is stuck in the dirt. |
How To Fix:
Step 1: Clean the dust bin and base. Open the dust container. Check if it’s dirty or not. If so, clean the dust container using a brush. Wipe out the base using a clean rag.
Step 2: Reinstall the dust bin. Attach the dust bin in its place. Turn on the vacuum to check if it is showing the same error code or not.
Wrap Up
Understanding the meaning behind the Shark IQ AV1002AE error codes and their fixes is something that users should know. The machine can act weird for so many reasons but it shows indications through the error codes.
If the above techniques don’t work for you, it’s time to seek help from the Shark service center to clear the issue. Besh Wishes!
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